RICHWAY BIOMAT and ALKAL-LIFE WARRANTY
Springvale Health offers a lifetime warranty exchange policy on all Richway products. You can return your old Biomat product and receive 30% discount towards a new Biomat product purchase, even towards a different product. If the product that you are trading in for is of lesser value, the discount is 30% of the cost of the lesser value item. You are responsible for all shipping costs. The lifetime warranty applies only to the person originally registered as purchaser of the product.
A warranty card will be sent with your product which must be filled and returned after your purchase, in order to qualify for the warranty and service repair program. All products and all their parts and components are free of defects in material or workmanship. Should a problem arise, all Biomats have a 1 year full warranty which will cover repair or replacement free of charge.
Your Biomat is covered under a repair program for up to 30 years. You do not have to pay to maintain an extended warranty, but repair of your unit is available for a nominal fee. See chart below.
Warranty and Repair Information
|Product||1 to 2 Months||2 months to 1 Year||2nd Year||3rd Year||4th to 30th Year|
|Repair + S/H||Tops|
|Pillow||Free Pickup/repair/return||Customer send/Free repair/return||$30||$30||$90||$200|
|Mini Mat||Free Pickup/repair/return||Customer send/Free repair/return||$40||$40||$120||$200|
|Biomat Pro||Free Pickup/repair/return||Customer send/Free repair/return||$60||$60||$180||$300|
|Biomat Single||Free Pickup/repair/return||Customer send/Free repair/return||$100||$100||$180||$400|
|Biomat Queen||Free Pickup/repair/return||Customer send/Free repair/return||$130||$130||$240||$600|
|Biomat King||Free Pickup/repair/return||Customer send/Free repair/return||$160||$160||$300||$800|
|Alkal-Life||Free Pickup/repair/return||Customer send/Free repair/return||$40||$40||$240|
Repair service up to 3rd year covers: electronics, heating, top replacement
4th year and up – top replacement not included in repair fees
4th year and up: Top replacement service is repair cost plus cost of top
- Up to 2 months from the date of delivery, Richway will pick up the product, repair it and send it back to the customer at no charge.
- Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway and the repair fee is 100% free. Richway International will cover the cost of shipping the product back to the customer.
- One year to 3 years from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is detailed below. Richway International will cover the cost of shipping the product back to the customer.
- Richway International offers Life Time Trade In for 30% off the value of your original purchase. You can trade in for the same product plus shipping or if the products you are trading in for is of lesser value, it is 30% of the cost of the lesser value item plus shipping.
- Only the original buyer of the product can call to get the warranty service.
How to send product in for repair:
1. Pack items securely. Do not send the Biomat in the suitcase/carry bag.
2. Contact us for an RMA number and put it on the outside of the package and enclose return name, address and phone number.
3. Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the Australia Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the Australia Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.
Repair time: Estimated 3 weeks from date of receipt.
ALKAWAY ULTRASTREAM WARRANTY
Springvale Health and Alkaway offer a three year warranty on the Ultrastream.
Please retain your proof of purchase for warranty claims. Alkaway will not fulfill warranty claims if proof of purchase is not provided.
To register your Ultrastream for the extended 3 year warranty click on the below link
Ultrastream Warranty Registration